Clik here to view.
Which London hotels best handle complaints?
Even the best hotels mess up occasionally! What separates the elite hotels, the ones you come back to time and time again, is how well they respond after things go wrong. We conducted some in-depth...
View ArticleClik here to view.
How top London hotels recruit talented staff.
What sort of staff do you want serving you at your London hotel? As one hotelier once put it to me, the hotel business is simply “people serving people”. So the quality and training of staff,...
View ArticleClik here to view.
The Dorchester versus Claridge’s: who wins?
Executive deluxe room at The Dorchester Assume you’re in the market for the ultimate London hotel experience. You’ve narrowed it down to these two titans of ultra-deluxe hospitality. Will you opt for...
View ArticleClik here to view.
How top London hotels train and retain staff.
There are big differences between various London hotels’ people management policies In an earlier article we compared how leading London hotels recruit talented staff. In this follow-up, we share...
View ArticleClik here to view.
4 hotel specials to enjoy Christmas in London.
The Christmas tree on Trafalgar Square is a gift from the people of Norway and the venue for traditional carol singing festivities Having recently covered hotels for Christmas shopping in London, we...
View ArticleClik here to view.
Will Maybourne Hotels start charging for WiFi?
How bizarre that some 5 star London hotels (like The Ritz, The Langham, Soho Hotel and others) still charge guests extra for WiFi? Will it affect our campaign for free WiFi that the Maybourne Hotel...
View ArticleClik here to view.
The Barclays and London hotels: what next?
The gleaming art deco design of Claridge's helps to make it a real trophy asset for the Barclay brothers The credit crunch is bad news for some but good news for others. The Barclay brothers are...
View ArticleClik here to view.
Cosy cinema under the stars at The Berkeley!
No risk of a getting a bad seat here! A little while ago, London Hotels Insight went to check out the Winter Wonderland at the Montague on the Gardens with its vodka bar, BBQ, pine trees and snowmen....
View ArticleClik here to view.
How Gold Key Media’s Mediabox makes London hotel guests happy.
Today’s hotel customer is an ever more demanding and tech-savvy creature. Not only are hotels expected to be beautiful, efficient and friendly but they’re also now expected to offer consumers the same...
View Article
